RETURN POLICY

Our return policy lasts for 7 days from the date you receive your order.

If you need to request a return, please contact us via WhatsApp within the 7-day period.

Kindly provide your:

  • Order number
  • Full name
  • Shipping address
  • Reason for return

Our team will review your request and assist you accordingly.

RETURN GUIDELINES

  • All returned items must be unused and in their original condition.
  • All return requests are subject to review and approval by Beauboss.
  • Customers are responsible for all return shipping costs.
  • Returned items must be securely and properly packed to prevent damage during transit.
  • Please ensure all returns are sent using a trackable and insured courier service.
  • Beauboss will not be responsible for parcels that are lost or damaged during return transit.
  • Items returned without prior approval may not be accepted.

100ML PRE-ORDER POLICY

  • All 100ml perfumes are available on a pre-order basis and are not ready stock.
  • Please allow 1–3 days for preparation before your order is ready for shipment.
  • All 100ml purchases are considered FINAL SALE once the order has been confirmed and prepared.
  • We are not responsible for any damage caused during delivery or by courier handling.

REFUND POLICY

We strictly do NOT provide refunds for returned parcels without a valid and approved reason.

 

Beauboss will not bear any additional costs incurred for returning a parcel.

Once an order has been shipped, a refund will only be considered where there is a valid and relevant product-related issue.

 

We will NOT entertain refunds, returns or exchanges for the following reasons:

 

  • Dislike of the perfume scent.
  • Changing to another perfume scent.
  • Changing the perfume bottle size.
  • Changing the perfume type.
  • Change of mind.
  • Incorrect product, scent or size selected by the customer.

REFUND / DAMAGE CLAIM GUIDELINES

For any valid refund, replacement or damage claim:

 

  • Contact us within 7 days from the date you receive your parcel.
  • Provide your order number, full name and details of the issue.
  • Provide a clear unboxing video showing the parcel being opened.
  • Provide clear photos/videos showing you and the product concerned.
  • Photos and videos must clearly show the damaged or defective area.
  • Evidence should be recorded on the date the parcel is received.
  • The product must not have been excessively used, altered or intentionally damaged.
  • Beauboss reserves the right to reject claims where the evidence provided is incomplete, unclear or does not reasonably demonstrate the reported issue.

Please keep all original packaging until your claim has been reviewed and resolved.